SYED WAHAJ
MUHAMMAD ALI
IT Resume
On-Site & Remote Enterprise IT Support • Level 2-3 • Financial Services & Life Sciences
IT professional with 8 years of hands-on enterprise support, working across endpoint management, identity and access, Exchange hybrid, SCCM, Citrix, and cross-team incident resolution. Current role at CLS Group pulls in infrastructure, IAM, and deskside coordination on a regular basis. Writes PowerShell when something needs to be automated, and documents fixes so the team does not have to solve the same problem twice.
Imaging, Troubleshooting, GPO
Jamf Pro, Repairs, Deployment
CLI, Services, Proxmox
Imaging, Patching, Agent Repair
MDM, Co-Management, BitLocker
macOS MDM, Policies, Installs
Config, Troubleshoot, Repair
Hardware Diagnostics, Component Swap
Users, OUs, GPO, LDAP, LAPS
Identity, Conditional Access, MFA
Provisioning, Access Reviews
Token Admin, Enrollment, Resync
SSO, Factor Reset, App Assignment
On-Prem + Online, Mail Flow, Attribs
Mailboxes, Quotas, EAC/PowerShell
Licensing, Tenant Admin, Reporting
Sites, Permissions, Sync
Config, Troubleshoot, Admin
Setup, Firmware, Maintenance
Conference Rooms, Projectors
AV Rack Wiring, Programming
Director, Studio, Prod & Dev
VLAN, DHCP, VPN, Wireshark, FW CRs
Log Analysis, Monitoring, Alerts
Endpoint Security, Key Recovery
SCCM Repair, Bulk Exchange, WMI
Scripting, Diagnostic Automation
Scripting, Basic Automation
Ticketing, SLA Mgmt, KB Writing
Ticketing & CRM Platforms
Stefanini Group — CLS Group (Financial Services), Carteret NJ
Repair-SCCM.ps1 to stop manually fixing the same SCCM agent problems — covers 7 services, 14 schedule action IDs, and WMI repair; shared with the teamCognizant — Gilead Sciences (Life Sciences), Carteret NJ
AVI-SPL, New York NY
Yorktel, Remote
Video Corporation of America, Edison NJ
Middlesex County College, Edison NJ
Class of 2020
Foundation in networking, systems administration, and IT infrastructure. Currently pursuing further education toward a Master's degree.
Cisco Networking Academy
Extron
TestOut Corporation
Click any lab to explore details & see it in action.
Full bare-metal virtualization stack running 8+ VMs and LXC containers, replicating enterprise infrastructure: AD, DHCP, DNS, VLAN segmentation, and snapshot-based testing.
Self-hosted Nextcloud instance running on Proxmox LXC with Nginx reverse proxy, SSL/TLS termination, and automated backups — replacing Google Drive/OneDrive entirely.
Production-grade Wazuh SIEM cluster ingesting logs from all lab VMs. Built custom rules for threat detection, set up active response playbooks, and practiced incident triage.
Full Windows 11 Pro/Enterprise deployment lab with Active Directory, Group Policy testing, Intune co-management, BitLocker, and Autopilot enrollment simulation using real hardware.
Self-hosted AI infrastructure running Claude Code as an autonomous IT assistant via Telegram bot. Automates diagnostics, schedules tasks, monitors systems, and performs security audits — all from a phone.
Testing Intune and Autopilot configurations on Surface devices and Mac Mini, simulating real enterprise MDM deployment scenarios with compliance policies and remote wipe testing.
Active in Microsoft Tech Community forums
Help junior techs with ticket triage when time allows
I'd love to hear from you. Reach out anytime: